AA Blog 50
Customer Counting Systems: 5
Door Counting Sensor: 3
Improve Customer Service And Staffing Inefficiencies With A Customer Counting System.
Being in loss prevention I always tend to think about security related products and how they can benefit companies. I do this all the time! Everywhere I go, I am thinking about how certain solutions could assist in making my experience more convenient. Maybe that sounds silly, but as a consumer there are so many areas that I encounter on a daily basis that involve customer service and sales, that I can’t help but ponder how it could be improved. For example, I was at the bank the other day to deposit a check, and I couldn’t help but be annoyed with the line of customers waiting for assistance. Don’t get me wrong, I understand that they are doing the best they can to provide good service to their customers, but that doesn’t change the fact that I am on lunch break, and have only a prescribed amount of time to complete my errand. It was the middle of the work week, around lunch time, and they only had two tellers working. There were about ten customer’s waiting for assistance and it was moving very slow. When it comes to banking, they don’t have extra tellers sitting in the back just waiting to jump in to assist, and you know customer service doesn’t fall into a loan officer’s job description, so your only option is to wait or leave and come back later. Well I wasn’t leaving, because I needed to deposit my check, so I waited. While waiting, semi-patiently, I began to think about this situation and how I could improve this process. Obviously the bank, like other services, has to try and determine what their customer rates are going to be based various factors. They might be able to do a trending analysis on transactions to get a better understanding of transaction frequency and customer rates, but I can only assume this would be a daunting task. They can predict customer rates based on certain factors, like holiday schedules, business hours, and typical pay cycles, but it’s definitely not a science. Although, a customer counting system would alleviate the guess work, and allow for a real time look at customer rates and waiting times.
Although customer counting systems are typically designed for the retail industry, they can be effective in various customer service related fields. In the banking industry, door counting sensors could be a valuable means to monitor customer traffic, both entering and exiting the institution. These devices are designed so that it can provide an automatic report every night, which details the data hourly. This level of detail can assist management in determining how long the transactions are taking and how that is affecting customer satisfaction. Customer counting systems can assist with employee management and staffing issues as well. Evaluating customer rates can allow managers to better staff their branches, based on customer history, thus reducing unneeded staffing and reducing cost. The door counting sensors provide a real time means to evaluate customer traffic, evaluate staffing needs, and increase profits, while improving customer satisfaction.
Technology is imperative in today’s society, and a great way to improve various parts of our business’ practices. Customer counting systems are no different. They provide a great way to track customer activity, manage resources, and identify weaknesses in customer service. The door counting sensors are very easy to install and connect utilizing your current internet connection. The reporting feature is very useful and can also assist in identifying marketing opportunities. A door counting sensor isn’t limited to retail; in fact it can be utilized by anyone in the customer service field.
Get more information on customer counting systems, contact us or call 1.770.426.0547 today.
Being in loss prevention I always tend to think about security related products and how they can benefit companies. I do this all the time! Everywhere I go, I am thinking about how certain solutions could assist in making my experience more convenient. Maybe that sounds silly, but as a consumer there are so many areas that I encounter on a daily basis that involve customer service and sales, that I can’t help but ponder how it could be improved. For example, I was at the bank the other day to deposit a check, and I couldn’t help but be annoyed with the line of customers waiting for assistance. Don’t get me wrong, I understand that they are doing the best they can to provide good service to their customers, but that doesn’t change the fact that I am on lunch break, and have only a prescribed amount of time to complete my errand. It was the middle of the work week, around lunch time, and they only had two tellers working. There were about ten customer’s waiting for assistance and it was moving very slow. When it comes to banking, they don’t have extra tellers sitting in the back just waiting to jump in to assist, and you know customer service doesn’t fall into a loan officer’s job description, so your only option is to wait or leave and come back later. Well I wasn’t leaving, because I needed to deposit my check, so I waited. While waiting, semi-patiently, I began to think about this situation and how I could improve this process. Obviously the bank, like other services, has to try and determine what their customer rates are going to be based various factors. They might be able to do a trending analysis on transactions to get a better understanding of transaction frequency and customer rates, but I can only assume this would be a daunting task. They can predict customer rates based on certain factors, like holiday schedules, business hours, and typical pay cycles, but it’s definitely not a science. Although, a customer counting system would alleviate the guess work, and allow for a real time look at customer rates and waiting times.
Although customer counting systems are typically designed for the retail industry, they can be effective in various customer service related fields. In the banking industry, door counting sensors could be a valuable means to monitor customer traffic, both entering and exiting the institution. These devices are designed so that it can provide an automatic report every night, which details the data hourly. This level of detail can assist management in determining how long the transactions are taking and how that is affecting customer satisfaction. Customer counting systems can assist with employee management and staffing issues as well. Evaluating customer rates can allow managers to better staff their branches, based on customer history, thus reducing unneeded staffing and reducing cost. The door counting sensors provide a real time means to evaluate customer traffic, evaluate staffing needs, and increase profits, while improving customer satisfaction.
Technology is imperative in today’s society, and a great way to improve various parts of our business’ practices. Customer counting systems are no different. They provide a great way to track customer activity, manage resources, and identify weaknesses in customer service. The door counting sensors are very easy to install and connect utilizing your current internet connection. The reporting feature is very useful and can also assist in identifying marketing opportunities. A door counting sensor isn’t limited to retail; in fact it can be utilized by anyone in the customer service field.
Get more information on customer counting systems, contact us or call 1.770.426.0547 today.
