Employee Theft-5 WC Blog 590
Stop Shoplifting-3
Increased Turnover Leads To A Higher Risk Of Employee Theft
It may never have occurred to you but turnover in a store can lead to employee theft and make it more difficult to stop shoplifting. Each time a new employee is hired into a business there is a certain amount of unknown. The management team does not really know this person unless they have worked with them somewhere else. If a pre-employment background check was not completed it is not known if the person has a criminal history. An interview process may not be a reliable indicator of who it is you are hiring. There are those people who can project one image in an interview and they are someone completely different in the workplace. Having a stable business with little turnover can be in the best interest of a store owner. New hires may also be reluctant to provide aggressive customer service to shoplifting suspects. This can increase external theft in a store. Let’s be honest retail tends to have a lot of turnover and therefore owners can expect to fill job openings on a regular basis. With this challenge, it is important that manager training to prevent employee theft and stop shoplifting is a priority.
How do you as a store owner train your managers on how to identify and prevent theft activity if you are not an expert in it yourself? The best solution would be to seek the services of Loss Prevention Systems Inc. to conduct manager training to stop employee theft. The owner and CEO of Loss Prevention Systems Inc., Bill Bregar has developed a training program that instructs managers at any level of the retail business. Bill brings a wealth of knowledge from his experience as a U.S. Army Military Policeman to his positions at the National Director level for large retail chains. He has incorporated these experiences into training programs that are proven to help small business owners significantly reduce employee pilferage and shoplifting. As someone with 4 years of U.S. Air Force Law Enforcement experience and over 17 years in retail Loss Prevention and Loss Prevention Management myself, I am impressed with the training opportunities offered by Loss Prevention Systems Inc. The quality and depth of information in an understandable format is unparalleled.
How much of an issue can turnover really be in retail? According to ”Linkedin’s data on half-a-billion professionals” turnover in retail and consumer products had the second highest turnover rate at 13%. Linkedin, “These 3 Industries Have The Highest Talent Turnover Rates”, by Michael Booz, March 15, 2018. https://business.linkedin.com/talent-solutions/blog/trends-and-research/2018/the-3-industries-with-the-highest-turnover-rates Chances are if you have not experienced this type of turnover you are doing something that most managers are not doing to keep people on board. This also means you are probably in the minority of store managers. Whatever you are doing to keep your people, keep doing it. But even you need to know that if you are going to grow your business you are going to hire people and as a result you must know how to prevent employee theft from taking place.
A good training program is going to cover:
• How pre-employment screening and drug testing reduce the chance of hiring people who may steal from your business.
• The importance of customer service to stop shoplifting and how to do it effectively.
• Indicators that dishonest employees are stealing or shoplifters are active in your store.
• Retail anti-theft devices and systems.
• Various methods of theft used by employees.
• Various methods of theft employed by shoplifters.
• How to properly respond to electronic article surveillance alarms and do so safely.
Loss Prevention Systems Inc. incorporates all of these points into the different training sessions they offer their customers.
According to the website statisticbrain.com 75% of employees have stolen from their employer and 37.5% have stolen at least twice from their employer. The more turnover your company experiences the more likely you are to have employee theft taking place. Learn what you can do to decrease the chance of hiring a crook and how to identify them if they start to steal through Loss Prevention Systems Inc. training classes.
Need information on employee theft? Give us a call at 1.770.426.0547 now.
It may never have occurred to you but turnover in a store can lead to employee theft and make it more difficult to stop shoplifting. Each time a new employee is hired into a business there is a certain amount of unknown. The management team does not really know this person unless they have worked with them somewhere else. If a pre-employment background check was not completed it is not known if the person has a criminal history. An interview process may not be a reliable indicator of who it is you are hiring. There are those people who can project one image in an interview and they are someone completely different in the workplace. Having a stable business with little turnover can be in the best interest of a store owner. New hires may also be reluctant to provide aggressive customer service to shoplifting suspects. This can increase external theft in a store. Let’s be honest retail tends to have a lot of turnover and therefore owners can expect to fill job openings on a regular basis. With this challenge, it is important that manager training to prevent employee theft and stop shoplifting is a priority.
How do you as a store owner train your managers on how to identify and prevent theft activity if you are not an expert in it yourself? The best solution would be to seek the services of Loss Prevention Systems Inc. to conduct manager training to stop employee theft. The owner and CEO of Loss Prevention Systems Inc., Bill Bregar has developed a training program that instructs managers at any level of the retail business. Bill brings a wealth of knowledge from his experience as a U.S. Army Military Policeman to his positions at the National Director level for large retail chains. He has incorporated these experiences into training programs that are proven to help small business owners significantly reduce employee pilferage and shoplifting. As someone with 4 years of U.S. Air Force Law Enforcement experience and over 17 years in retail Loss Prevention and Loss Prevention Management myself, I am impressed with the training opportunities offered by Loss Prevention Systems Inc. The quality and depth of information in an understandable format is unparalleled.
How much of an issue can turnover really be in retail? According to ”Linkedin’s data on half-a-billion professionals” turnover in retail and consumer products had the second highest turnover rate at 13%. Linkedin, “These 3 Industries Have The Highest Talent Turnover Rates”, by Michael Booz, March 15, 2018. https://business.linkedin.com/talent-solutions/blog/trends-and-research/2018/the-3-industries-with-the-highest-turnover-rates Chances are if you have not experienced this type of turnover you are doing something that most managers are not doing to keep people on board. This also means you are probably in the minority of store managers. Whatever you are doing to keep your people, keep doing it. But even you need to know that if you are going to grow your business you are going to hire people and as a result you must know how to prevent employee theft from taking place.
A good training program is going to cover:
• How pre-employment screening and drug testing reduce the chance of hiring people who may steal from your business.
• The importance of customer service to stop shoplifting and how to do it effectively.
• Indicators that dishonest employees are stealing or shoplifters are active in your store.
• Retail anti-theft devices and systems.
• Various methods of theft used by employees.
• Various methods of theft employed by shoplifters.
• How to properly respond to electronic article surveillance alarms and do so safely.
Loss Prevention Systems Inc. incorporates all of these points into the different training sessions they offer their customers.
According to the website statisticbrain.com 75% of employees have stolen from their employer and 37.5% have stolen at least twice from their employer. The more turnover your company experiences the more likely you are to have employee theft taking place. Learn what you can do to decrease the chance of hiring a crook and how to identify them if they start to steal through Loss Prevention Systems Inc. training classes.
Need information on employee theft? Give us a call at 1.770.426.0547 now.
Manager Training To Stop Employee Theft – 3 WC Blog 538
Stop Shoplifting -4
Intuition Won’t Prevent Crime – It Requires Manager Training To Stop Employee Theft
At the start of this semester at the college library where I work I learned a lesson that made me think about manager training to stop employee theft. We train all of our student employees on their jobs at the beginning of the semester and one of those tasks we train them on, or so I thought, is checking our outside book drop. The employees are trained by a supervisor and a training checklist is initialed by the supervisor. In the spring we conduct a quick refresher training and leave it at that. Not long ago we started finding the exterior book drop unlocked. We tracked it down to the guilty party and the student said they had been trained. I had him take me outside and show me how to unlock and lock the drop. He did it wrong. When I asked if he had actually had to open and close the drop during his training he said he had not. His group had only been “shown” how to do it. I then began asking other workers and learned that the majority did not know how to open and close the drop. I put a stop to all student workers checking the drop until a supervisor walked them each outside and made the student open and close the drop. The lesson I took away from this was that sometimes people don’t know what you think they know. In a library we are dealing mostly with a few books or possibly dvd’s in a bookdrop. In retail you are dealing with your livelihood so it is important that you and your managers know how to prevent employee theft and stop shoplifting. It is for this reason that Bill Bregar, the CEO and founder of Loss Prevention Systems Inc. created manager training to stop employee theft and shoplifting.
According to dictionary.cambridge.org shoplifting is defined as: The illegal act of taking goods from a store without paying for them. They define employee theft as the crime of employees stealing from the company they work for. While shoplifting is fairly clear-cut in terms of theft of merchandise, what determines when shoplifting has taken place can vary between jurisdictions. Employee theft is not as clear-cut and can entail such things as theft of property, merchandise, financial transaction fraud, cash theft, underringing, etc. Because there are so many types of employee theft and fraud and it can be difficult for even the best of investigators to track down a crime, LPSI has developed an intensive training program for store managers. Manager training to stop employee theft and modules for how to stop shoplifting will empower retail business owners and leaders with the knowledge needed to end shortage created by these thieves.
On the surface it may sound easy to stop shoplifting and prevent employees from stealing. Any store owner can tell if someone is going to steal whether it is a customer or an employee, right? If that were the case I sure could have used your expertise when I was a Loss Prevention Manager. It took several months of training to catch my first shoplifter on my own and when I became a Loss Prevention Manager I was not able to interview my first internal case for months. I was required to go through training on how to identify different types of employee theft, how to build my case and log my evidence. I had even more training on the proper methods for conducting a dishonest employee interview and had to be certified before I could do one. Did I mention that the first employee interview I conducted required me to have a certified Loss Prevention Manager with me in the office as I conducted my interview? No, LPSI isn’t going to have your managers go to such extremes but you need to be aware that there is more involved to stop shoplifting or prevent employee theft than looking at someone and “knowing” they are a thief. LPSI training seminars give managers the tools needed to prevent theft from shoplifters and employees.
Significantly reduce shortage due to theft from employees and shoplifters. Let LPSI provide manager training to stop employee theft to you and your supervisors. You will be surprised to learn what you didn’t know. Put that training to work and watch your profits grow.
Get more information on manager training to stop employee theft, contact us or call 1.770.426.0547 today.
At the start of this semester at the college library where I work I learned a lesson that made me think about manager training to stop employee theft. We train all of our student employees on their jobs at the beginning of the semester and one of those tasks we train them on, or so I thought, is checking our outside book drop. The employees are trained by a supervisor and a training checklist is initialed by the supervisor. In the spring we conduct a quick refresher training and leave it at that. Not long ago we started finding the exterior book drop unlocked. We tracked it down to the guilty party and the student said they had been trained. I had him take me outside and show me how to unlock and lock the drop. He did it wrong. When I asked if he had actually had to open and close the drop during his training he said he had not. His group had only been “shown” how to do it. I then began asking other workers and learned that the majority did not know how to open and close the drop. I put a stop to all student workers checking the drop until a supervisor walked them each outside and made the student open and close the drop. The lesson I took away from this was that sometimes people don’t know what you think they know. In a library we are dealing mostly with a few books or possibly dvd’s in a bookdrop. In retail you are dealing with your livelihood so it is important that you and your managers know how to prevent employee theft and stop shoplifting. It is for this reason that Bill Bregar, the CEO and founder of Loss Prevention Systems Inc. created manager training to stop employee theft and shoplifting.
According to dictionary.cambridge.org shoplifting is defined as: The illegal act of taking goods from a store without paying for them. They define employee theft as the crime of employees stealing from the company they work for. While shoplifting is fairly clear-cut in terms of theft of merchandise, what determines when shoplifting has taken place can vary between jurisdictions. Employee theft is not as clear-cut and can entail such things as theft of property, merchandise, financial transaction fraud, cash theft, underringing, etc. Because there are so many types of employee theft and fraud and it can be difficult for even the best of investigators to track down a crime, LPSI has developed an intensive training program for store managers. Manager training to stop employee theft and modules for how to stop shoplifting will empower retail business owners and leaders with the knowledge needed to end shortage created by these thieves.
On the surface it may sound easy to stop shoplifting and prevent employees from stealing. Any store owner can tell if someone is going to steal whether it is a customer or an employee, right? If that were the case I sure could have used your expertise when I was a Loss Prevention Manager. It took several months of training to catch my first shoplifter on my own and when I became a Loss Prevention Manager I was not able to interview my first internal case for months. I was required to go through training on how to identify different types of employee theft, how to build my case and log my evidence. I had even more training on the proper methods for conducting a dishonest employee interview and had to be certified before I could do one. Did I mention that the first employee interview I conducted required me to have a certified Loss Prevention Manager with me in the office as I conducted my interview? No, LPSI isn’t going to have your managers go to such extremes but you need to be aware that there is more involved to stop shoplifting or prevent employee theft than looking at someone and “knowing” they are a thief. LPSI training seminars give managers the tools needed to prevent theft from shoplifters and employees.
Significantly reduce shortage due to theft from employees and shoplifters. Let LPSI provide manager training to stop employee theft to you and your supervisors. You will be surprised to learn what you didn’t know. Put that training to work and watch your profits grow.
Get more information on manager training to stop employee theft, contact us or call 1.770.426.0547 today.
Stop Shoplifting – 3 WC Blog 542
Electronic Article Surveillance-3
Checkpoint Tags – 5
Not Using Checkpoint Tags Is No Way To Operate A Store
As a store owner have you ever thought about how many times you have shot down ideas that could help you stop shoplifting in your store? How many times do we say “No” to ideas and suggestions and even questions in a normal business day? I bring this up because recently I attended a meeting of library employees in our state. One of the items of interest that really perked up my ears was a comment by one of the presenters. She said that in her library several years ago they started tracking all of the things they said “No” to during a day. At the end of a specified period of time they look at their compiled list and try to find out what they could do to change those “No’s” to a “Yes”. The idea is to improve the customer service they provide to their patrons. I LOVE this idea. In fact we are starting our own form of this in our library now. We have always attempted to be responsive to our customers but our efforts were not as comprehensive as this. It caused me to think about retail owners and managers. How many of you have said no to suggestions on how you could stop shoplifting by using electronic article surveillance tags and pedestals? How many of those No’s were based on an assumption that the expense would be too much for you? How many No’s were based on a lack of information about all of the ways Checkpoint tags can benefit your store AND customers? As the founder and CEO of Loss Prevention Systems Inc. (LPSI), Bill Bregar has made it his business to educate small and medium size business owners on how to stop shoplifting and how prevention impacts all aspects of retail. Checkpoint tags are one of the tools offered by LPSI to help drive down shortage and increase profits for stores.
What is it that electronic article surveillance and Checkpoint tags do to aid retail owners in the profitability of stores? Electronic article surveillance uses the radio frequency waves emitted from a Checkpoint tag to activate an alarm in a compatible tower or pedestal. These towers are placed near the doors of a store to detect tagged items if they are carried into the detection field of the towers. The detection of the tags and the activation of the tower alarms signals nearby employees that unpaid merchandise is about to leave the business. Employees respond and retrieve the merchandise through receipt checks. It is also important to point out that the tags on merchandise stop shoplifting through deterrence. Criminals prefer to take merchandise that poses little or no risk of getting them caught in the process of stealing.
Unfortunately many retail owners don’t understand the full range of the benefits of using tags to protect their goods. Some assume that a Checkpoint system is going to be expensive. The reality is a Checkpoint system can pay for itself over time. Checkout LPSI’s Free ROI Calculator in their website without any obligation to see how it works. There is also the notion that tags and towers will only stop some shoplifting but not enough to make it worthwhile. Wrong! As a Loss Prevention Manager for 13 years I had 11 inventories that came in under 1% shortage and I credit much of those results to the use of Checkpoint tags in our store. That is much more than preventing some shoplifting that is preventing a LOT of shoplifting.
Your customers also benefit when you use security tags to protect merchandise. Merchandise shrinkage has to be made up somewhere and it isn’t the store owner who can afford to just eat it. Protective devices dramatically reduce shortage and prices can remain at competitive levels. Competitive pricing helps keep your store in business and patrons shopping with you. You may sell goods that are in demand but if you can’t keep your prices reasonable shoppers won’t spend money in your locations.
Saying “No” in response to questions and suggestions without thinking about why you are saying no is not a good idea in today’s competitive retail market. You may not be able to say yes to everything but it is important to consider why you say no and think about what it would take to turn more “No’s” to “Yes’s” The same is true with Checkpoint tags and towers. Saying no without considering all of the ways it could enhance your business could be costing you money and that’s no way to run a business!
Get more information on Checkpoint Tags, contact us or call 1.770.426.0547 today.
As a store owner have you ever thought about how many times you have shot down ideas that could help you stop shoplifting in your store? How many times do we say “No” to ideas and suggestions and even questions in a normal business day? I bring this up because recently I attended a meeting of library employees in our state. One of the items of interest that really perked up my ears was a comment by one of the presenters. She said that in her library several years ago they started tracking all of the things they said “No” to during a day. At the end of a specified period of time they look at their compiled list and try to find out what they could do to change those “No’s” to a “Yes”. The idea is to improve the customer service they provide to their patrons. I LOVE this idea. In fact we are starting our own form of this in our library now. We have always attempted to be responsive to our customers but our efforts were not as comprehensive as this. It caused me to think about retail owners and managers. How many of you have said no to suggestions on how you could stop shoplifting by using electronic article surveillance tags and pedestals? How many of those No’s were based on an assumption that the expense would be too much for you? How many No’s were based on a lack of information about all of the ways Checkpoint tags can benefit your store AND customers? As the founder and CEO of Loss Prevention Systems Inc. (LPSI), Bill Bregar has made it his business to educate small and medium size business owners on how to stop shoplifting and how prevention impacts all aspects of retail. Checkpoint tags are one of the tools offered by LPSI to help drive down shortage and increase profits for stores.
What is it that electronic article surveillance and Checkpoint tags do to aid retail owners in the profitability of stores? Electronic article surveillance uses the radio frequency waves emitted from a Checkpoint tag to activate an alarm in a compatible tower or pedestal. These towers are placed near the doors of a store to detect tagged items if they are carried into the detection field of the towers. The detection of the tags and the activation of the tower alarms signals nearby employees that unpaid merchandise is about to leave the business. Employees respond and retrieve the merchandise through receipt checks. It is also important to point out that the tags on merchandise stop shoplifting through deterrence. Criminals prefer to take merchandise that poses little or no risk of getting them caught in the process of stealing.
Unfortunately many retail owners don’t understand the full range of the benefits of using tags to protect their goods. Some assume that a Checkpoint system is going to be expensive. The reality is a Checkpoint system can pay for itself over time. Checkout LPSI’s Free ROI Calculator in their website without any obligation to see how it works. There is also the notion that tags and towers will only stop some shoplifting but not enough to make it worthwhile. Wrong! As a Loss Prevention Manager for 13 years I had 11 inventories that came in under 1% shortage and I credit much of those results to the use of Checkpoint tags in our store. That is much more than preventing some shoplifting that is preventing a LOT of shoplifting.
Your customers also benefit when you use security tags to protect merchandise. Merchandise shrinkage has to be made up somewhere and it isn’t the store owner who can afford to just eat it. Protective devices dramatically reduce shortage and prices can remain at competitive levels. Competitive pricing helps keep your store in business and patrons shopping with you. You may sell goods that are in demand but if you can’t keep your prices reasonable shoppers won’t spend money in your locations.
Saying “No” in response to questions and suggestions without thinking about why you are saying no is not a good idea in today’s competitive retail market. You may not be able to say yes to everything but it is important to consider why you say no and think about what it would take to turn more “No’s” to “Yes’s” The same is true with Checkpoint tags and towers. Saying no without considering all of the ways it could enhance your business could be costing you money and that’s no way to run a business!
Get more information on Checkpoint Tags, contact us or call 1.770.426.0547 today.
Electronic Article Surveillance – 4 WC Blog 409
Stop Shoplifting -4
Poor Inventory Results? Take Action To Stop Shoplifting And Operational Losses By Creating A Shortage Action Plan
Change quite often can be uncomfortable. Have you ever noticed that usually when people are sitting at their dinner table everyone has a particular seat they sit in? I know that in church my wife and I have a tendency to sit in the same seats. Consider your routines when you wake up in the morning. I have a set order I do things, I wake up, shower, walk the dogs, drink a pot of coffee, read from my Bible, brush my teeth and head off to work. I detest being late for something so I set my watch 10 minutes ahead (of course when I am going to go somewhere with my wife and I feel we are running late she tells me my watch is 10 minutes fast, “What’s the rush?”).The point I am trying to make is that we all get into routines and whether we want to admit it or not it can be difficult to change whether it is something about ourselves, something about our habits or something having to do with our environment. I believe retail owners who are reluctant to take adequate steps to stop shoplifting with the use of electronic article surveillance systems are avoiding changes they are not comfortable with.
Electronic article surveillance systems use radio frequency waves transmitted from a tag or label and picked up by a receiver tower to sound an alarm when tagged merchandise is carried in the field of a tower. Some of the tags also have their own internal alarms that activate when a shoplifter tries to pry it off of merchandise. Because of the variety of tags and labels on the market through Checkpoint Systems and other companies, there are very few items that cannot be protected in one manner or another to stop shoplifting. There are labels that can be peeled from a roll and applied to boxes, shrink wrap, cloth and cardboard hang tags, etc. Hard tags are available that can be pinned to merchandise and not pulled off or detached without a removal key. Tagged goods are items that shoplifters prefer to leave alone. When shoplifters know that merchandise is protected with electronic article surveillance labels or tags they frequently choose to find another store rather than take the risk of being caught stealing.
It is funny but when I first started as a Loss Prevention Manager we would conduct our inventory and get the results back. When I would begin work on a shortage action plan I remember trying to get other managers to give input. Inevitably the very first cause of shortage for almost ANY category was attributed to theft. Why? Well, first it is always easy to attribute shortage to theft, the primary responsibility for actions to address it fall on Loss Prevention in a big store. If other areas are identified that are related to operations, it meant someone else would have to take an active role in the plan. That also meant following up to ensure any action step was being followed. Lastly, it meant taking a hard look at one’s own department and taking responsibility for things that may not have been done correctly.
I am of the opinion this is why many managers in retail don’t like to make shortage action plans or if they do make them they don’t always follow up on their plans after the first few weeks. I’ve run into this as a Loss Prevention Manager trying to work with the “store side” managers to create realistic plans and then follow through with them. They say it takes 21 days to form a habit…with shortage action plans I would say 21 months is more like it. For stores experiencing high inventory shortage, it is important to identify the areas/departments with the highest losses, look at the possible causes of the shortages and create action plans with action items, follow-ups and due dates. When theft is the issue, identify it and look for way to stop shoplifting or internal theft. When the issue involves operations call it as you see it, make a plan to fix the problem, execute the plan and follow up to make the store is doing what you committed to doing. If you are only making a plan for the sake of making a plan, don’t waste your time and don’t expect shortage to come down.
Electronic article surveillance can go a long way to stop shoplifting. Controls over vendors, stockroom access, shipment check-ins, etc. can make a significant impact on operational shortage. Remember, improving shortage results impacts profits and sales.
Get more information on electronic article surveillance, contact us or call 1.770.426.0547 today.
Change quite often can be uncomfortable. Have you ever noticed that usually when people are sitting at their dinner table everyone has a particular seat they sit in? I know that in church my wife and I have a tendency to sit in the same seats. Consider your routines when you wake up in the morning. I have a set order I do things, I wake up, shower, walk the dogs, drink a pot of coffee, read from my Bible, brush my teeth and head off to work. I detest being late for something so I set my watch 10 minutes ahead (of course when I am going to go somewhere with my wife and I feel we are running late she tells me my watch is 10 minutes fast, “What’s the rush?”).The point I am trying to make is that we all get into routines and whether we want to admit it or not it can be difficult to change whether it is something about ourselves, something about our habits or something having to do with our environment. I believe retail owners who are reluctant to take adequate steps to stop shoplifting with the use of electronic article surveillance systems are avoiding changes they are not comfortable with.
Electronic article surveillance systems use radio frequency waves transmitted from a tag or label and picked up by a receiver tower to sound an alarm when tagged merchandise is carried in the field of a tower. Some of the tags also have their own internal alarms that activate when a shoplifter tries to pry it off of merchandise. Because of the variety of tags and labels on the market through Checkpoint Systems and other companies, there are very few items that cannot be protected in one manner or another to stop shoplifting. There are labels that can be peeled from a roll and applied to boxes, shrink wrap, cloth and cardboard hang tags, etc. Hard tags are available that can be pinned to merchandise and not pulled off or detached without a removal key. Tagged goods are items that shoplifters prefer to leave alone. When shoplifters know that merchandise is protected with electronic article surveillance labels or tags they frequently choose to find another store rather than take the risk of being caught stealing.
It is funny but when I first started as a Loss Prevention Manager we would conduct our inventory and get the results back. When I would begin work on a shortage action plan I remember trying to get other managers to give input. Inevitably the very first cause of shortage for almost ANY category was attributed to theft. Why? Well, first it is always easy to attribute shortage to theft, the primary responsibility for actions to address it fall on Loss Prevention in a big store. If other areas are identified that are related to operations, it meant someone else would have to take an active role in the plan. That also meant following up to ensure any action step was being followed. Lastly, it meant taking a hard look at one’s own department and taking responsibility for things that may not have been done correctly.
I am of the opinion this is why many managers in retail don’t like to make shortage action plans or if they do make them they don’t always follow up on their plans after the first few weeks. I’ve run into this as a Loss Prevention Manager trying to work with the “store side” managers to create realistic plans and then follow through with them. They say it takes 21 days to form a habit…with shortage action plans I would say 21 months is more like it. For stores experiencing high inventory shortage, it is important to identify the areas/departments with the highest losses, look at the possible causes of the shortages and create action plans with action items, follow-ups and due dates. When theft is the issue, identify it and look for way to stop shoplifting or internal theft. When the issue involves operations call it as you see it, make a plan to fix the problem, execute the plan and follow up to make the store is doing what you committed to doing. If you are only making a plan for the sake of making a plan, don’t waste your time and don’t expect shortage to come down.
Electronic article surveillance can go a long way to stop shoplifting. Controls over vendors, stockroom access, shipment check-ins, etc. can make a significant impact on operational shortage. Remember, improving shortage results impacts profits and sales.
Get more information on electronic article surveillance, contact us or call 1.770.426.0547 today.
Manager Training To Stop Employee Theft-4 WC Blog 520
Stop Shoplifting-5
Manager Training To Stop Employee Theft Is More Than A Crash Course From LPSI
I work in a college library and not long ago one of our student workers left a locked book drop open and it made me think about manager training to stop employee theft. What is the correlation you may be asking? I come from a Retail Loss Prevention background and still work in a retail store on a part-time basis. I know the necessity of keeping buildings and property secure and it requires training to get others to understand it as well. When they don’t have a good grasp of it or training isn’t reinforced mistakes are made and eventually it leads to a theft problem especially in the world of retail. Is a book drop left unlocked a big deal? Not when it is empty but when someone disputes a replacement charge for a book they say they returned in an outside book deposit and we know we have had security lapses we don’t have a leg to stand on. In fairness to the customer we would have to err on the side of the customer and give the benefit of the doubt that the book may have been returned and one of our students left the drop opened after checking it. That security lapse can be costly. The same can be true in retail. Procedures may be in place to protect merchandise and prevent shoplifting or employee theft but if managers are not properly trained or receive refresher training it can cost money. This is where Loss Prevention Systems Inc. can help retail businesses improve profits through manager training to stop employee theft and to stop shoplifting.
Training comes in different forms. It may be from reading a book or manual and it may be self-taught training through trial and error. C.E.O. and founder of Loss Prevention Systems Inc., Bill Bregar wants store owners and managers to know that the best training comes from experts in a field. You may be able to learn about employee theft and how to stop shoplifting to a certain extent from trial and error but what will it cost you in monetary terms? Will your lessons learned be adequate to help identify the signs that an employee may steal or has started stealing? Is shoplifting an amateurish prank or can it be an organized group working together to clean out stores? Who is responsible for tossing out the store trash at the end of the day and is this an opportunity an employee is using to steal from your store? LPSI offers manager training to stop employee theft and training to stop shoplifting. Live seminars and online training opportunities are administered by a professional with extensive experience in the retail business. There is nothing that can substitute for the training provided by those who have caught, interviewed and investigated dishonest employees and shoplifters.
I know there is someone reading this and saying, “Wait a minute, I read a drivers manual and got my driver’s license! I can surely stop shoplifting in my store the same way.” Hmmm, you didn’t get a driver’s license simply from reading a manual. You obtained the book knowledge required to receive a permit but you didn’t just hop into a car and start driving on your own. You had someone by your side who showed you the basics. They showed the proper way to start the vehicle, accelerate and brake. Some people learn faster than others and catch on to how to drive but it is a progressive experience. Loss Prevention is sort of like driving. You can read articles, newsletters and information but it will only get you so far. The LPSI team are the equivalent of the driving instructor who will guide and train you from the experiences they gained in the field. In the process they will get you to the point where you can safely operate on your own. As a business owner this means you will be able to operate your store share your knowledge with your employees.
Your store is much more important than a library book drop. The merchandise you carry, the cash in the registers, the team that works for you all are much more valuable than a few books. Lose that money, merchandise or property or put employees at risk by hiring the wrong people and it can put you out of business. Find out just how much of an impact manager training to stop employee theft and to stop shoplifting can have for your business.
Need information on manager training to stop employee theft? Give us a call at 1.770.426.0547 now.
I work in a college library and not long ago one of our student workers left a locked book drop open and it made me think about manager training to stop employee theft. What is the correlation you may be asking? I come from a Retail Loss Prevention background and still work in a retail store on a part-time basis. I know the necessity of keeping buildings and property secure and it requires training to get others to understand it as well. When they don’t have a good grasp of it or training isn’t reinforced mistakes are made and eventually it leads to a theft problem especially in the world of retail. Is a book drop left unlocked a big deal? Not when it is empty but when someone disputes a replacement charge for a book they say they returned in an outside book deposit and we know we have had security lapses we don’t have a leg to stand on. In fairness to the customer we would have to err on the side of the customer and give the benefit of the doubt that the book may have been returned and one of our students left the drop opened after checking it. That security lapse can be costly. The same can be true in retail. Procedures may be in place to protect merchandise and prevent shoplifting or employee theft but if managers are not properly trained or receive refresher training it can cost money. This is where Loss Prevention Systems Inc. can help retail businesses improve profits through manager training to stop employee theft and to stop shoplifting.
Training comes in different forms. It may be from reading a book or manual and it may be self-taught training through trial and error. C.E.O. and founder of Loss Prevention Systems Inc., Bill Bregar wants store owners and managers to know that the best training comes from experts in a field. You may be able to learn about employee theft and how to stop shoplifting to a certain extent from trial and error but what will it cost you in monetary terms? Will your lessons learned be adequate to help identify the signs that an employee may steal or has started stealing? Is shoplifting an amateurish prank or can it be an organized group working together to clean out stores? Who is responsible for tossing out the store trash at the end of the day and is this an opportunity an employee is using to steal from your store? LPSI offers manager training to stop employee theft and training to stop shoplifting. Live seminars and online training opportunities are administered by a professional with extensive experience in the retail business. There is nothing that can substitute for the training provided by those who have caught, interviewed and investigated dishonest employees and shoplifters.
I know there is someone reading this and saying, “Wait a minute, I read a drivers manual and got my driver’s license! I can surely stop shoplifting in my store the same way.” Hmmm, you didn’t get a driver’s license simply from reading a manual. You obtained the book knowledge required to receive a permit but you didn’t just hop into a car and start driving on your own. You had someone by your side who showed you the basics. They showed the proper way to start the vehicle, accelerate and brake. Some people learn faster than others and catch on to how to drive but it is a progressive experience. Loss Prevention is sort of like driving. You can read articles, newsletters and information but it will only get you so far. The LPSI team are the equivalent of the driving instructor who will guide and train you from the experiences they gained in the field. In the process they will get you to the point where you can safely operate on your own. As a business owner this means you will be able to operate your store share your knowledge with your employees.
Your store is much more important than a library book drop. The merchandise you carry, the cash in the registers, the team that works for you all are much more valuable than a few books. Lose that money, merchandise or property or put employees at risk by hiring the wrong people and it can put you out of business. Find out just how much of an impact manager training to stop employee theft and to stop shoplifting can have for your business.
Need information on manager training to stop employee theft? Give us a call at 1.770.426.0547 now.
